Return Process

Return  Policy

At Sarinotsorry, we want you to love every piece you purchase!

7-Day Return Policy

We accept eligible returns within 7 calendar days from the date your order is delivered.

Customers must request a return AND ship the merchandise back within those 7 calendar days. Both steps must be completed within the return window.

Return requests or shipments made after the 7-day period will not be accepted.

All approved returns are issued as store credit only. We do not offer monetary refunds or refunds to the original payment method.

To qualify for a return, merchandise must be unworn, unused, unwashed, with original tags attached, and in its original condition and packaging. Proof of purchase is required.

How to Request a Return

Please contact us at sari@sarinotsorrypr.com within 7 calendar days of delivery to request return authorization.

Once approved, merchandise must be shipped within the original 7-day return window.

Returns must be sent to:

Sarinotsorry
Calle 6 K43 Prado Alto
Guaynabo, PR 00966

Customers are responsible for return shipping costs. We recommend using a trackable shipping service.

Returns sent without prior authorization will not be accepted.

Final Sale — Non-Returnable Items

The following merchandise is considered FINAL SALE and is not eligible for returns, exchanges, or store credit:

  • All white clothing and apparel.
  • Holiday and seasonal merchandise.
  • Sequins, glitter, metallic, embellished, and sparkly clothing.
  • Special-occasion and holiday collections designated Final Sale.
  • Sale, clearance, and discounted merchandise.
  • Gift cards.
  • Any item specifically marked FINAL SALE.

All Final Sale purchases are final. No returns, exchanges, or store credit will be issued for these items, except as required by applicable law.

Damages and Issues

Please inspect your order immediately upon delivery.

If your item arrives defective, damaged, or incorrect, contact us promptly at sari@sarinotsorrypr.com with your order number and photos of the issue so we can review and resolve the situation.

Exchanges

We do not process direct exchanges.

For eligible merchandise, customers may request a return for store credit and use that credit toward a new purchase.

All return requests and return shipments must comply with the 7-day return policy.

Store Credit Policy

  • Approved returns are issued as store credit only.
  • Store credit is issued after merchandise has been received, inspected, and approved.
  • Store credit is valid for 3 months (90 days) from the date of issuance.
  • Unused store credit expires after the stated validity period, where permitted by applicable law.
  • Store credit cannot be redeemed for cash, except as required by law.

For any questions regarding your return, please contact sari@sarinotsorrypr.com.

Thank you for shopping at Sarinotsorry!

Bold Style. Zero Apologies.

This policy is subject to applicable consumer protection laws.