Return Process

Easy 7-Day Returns. Store Credit Only.
All approved returns are issued as store credit. We do not offer refunds to the original payment method.

We want you to love every piece you receive. If something isn’t quite right, you may request a return within 7 days of delivery.

To be eligible, items must be returned in their original condition — unworn, unused, with tags attached, and in original packaging. Proof of purchase is required.

To initiate a return, please contact us at sari@sarinotsorrypr.com.

Approved returns must be sent to:
Calle 6 K43 Prado Alto
Guaynabo, PR 00966

Please note: returns sent without prior approval will not be accepted.

Damages & Issues

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue promptly.

Final Sale Items

All sale items, discounted merchandise, and gift cards are considered final sale and cannot be returned.

Exchanges

We do not offer direct exchanges. Once your return is approved and processed as store credit, you may place a new order for your preferred item.

Store Credit

Approved returns will receive store credit only. Store credit can be used toward any future purchase and does not expire.

You will be notified once your return has been received and inspected. If approved, your store credit will be issued accordingly.

If you have any questions, feel free to contact us at sari@sarinotsorrypr.com.