Shipping policy

All items will be ship using USPS, priority or ground service.

USPS Transit, Delays, and Claims

Once USPS accepts and scans your package, USPS manages its routing, transit, and delivery. Sarinotsorry does not control USPS routing decisions, transit delays, or changes to estimated delivery dates.

If your package is delayed or routed through an unexpected location, contact USPS directly with your tracking number to request an update. If an insured package is lost in transit, you may file a claim directly with USPS within the applicable filing period. If USPS requests proof of shipment or insurance, email us at sari@sarinotsorrypr.com with your order number and tracking number.

If the item you received is defective, damaged, or incorrect, contact us directly at sari@sarinotsorrypr.com with your order number and photos so we can review the issue.